Updated: June 2026
This notice is issued by 9381-9506 Québec Inc. ( “Vosker”), pursuant to Regulation (EU) 2023/2854 on harmonised rules on fair access to and use of data (the “EU Data Act”).
It sets out the information required to be provided to users regarding the data generated by the use of Vosker’s Connected Products and its Related Services (as defined herein), including the conditions for accessing, using and sharing such data, in accordance with the EU Data Act.
As a distributor and conceptor of connected surveillance products, Vosker undertakes to comply with the applicable obligations of the EU Data Act and to respect users’ data rights.
This notice applies to Connected Products and Related Services made available by Vosker in the European Union.
Definitions
Connected Product(s) means a suite of cellular outdoor security cameras with a range of functionalities and configurations offered by Vosker.
Related Services means a mobile and web application that enables access to monitoring of and management of the Connected Products.
Categories of Data Generated
Depending on the configuration and usage of the Connected Products, the following data categories may be generated:
- usage data, such as operational status, system events, and activity records;
- technical and diagnostic data, including logs and error reports;
- configuration data, such as device settings and user-defined parameters;
- sensor-generated data, including images, video recordings, and related metadata;
- other data necessary for the operation, maintenance, or improvement of the Connected Products and Related Services.
The data generated may include personal and/or non-personal data, depending on the context in which the Connected Products and Related Services are utilised.
Data Format
The data categories generated may be in a variety of formats, including numerical, text-based, binary, or similar data formats.
Estimated Volume
The data volume may vary significantly, ranging from a minimum number of bytes to several hundred megabytes, subject to the data's type and characteristics.
Collection Frequency
Continuously and/or in real-time, depending on the Connected Products model and the selected transmission plan.
Data Storage
The data is stored on the Connected Products and within a cloud located in the United States.
Duration of Retention
SD Cards: Users retain full control over the data stored on the SD cards, and Vosker does not have access to this data.
Application: Data remains accessible to the user for a limited period, depending on the chosen subscription, ranging from 7 to 60 days.
Access, Retrieval, and Erasure of Data
SD Cards: Users retain full control over the data on the SD cards. Vosker does not access this data directly. Users may access, retrieve, or erase the data collected on the SD cards at any time using their own devices. Data from the SD cards only becomes accessible to Vosker if the user uploads it to the Related Services, where it is then managed like data from a Connected Product.
Application: Users may access, retrieve, and/or erase the data through the Related Services. Once erased through the Related Services, the data is permanently removed from Vosker’s cloud and is no longer accessible. Users may also contact Vosker directly to request access, retrieval of un-erased data, or erasure of the data.
Due to how certain data is handled, technical constraints, or a lack of integration with specific Connected Products or Related Services, there may be situations where the data cannot be accessed, retrieved, or erased.
Sharing / Third-Party Use / Data Recipient
Users may request that their data be shared with third parties or cease sharing previously shared data by contacting Vosker via the address listed in the “Contact” section. Not all requests can be fulfilled, as technical or legal restrictions may apply.
Vosker and certain authorised third-party providers may handle, store, or process user data to support the operation of Connected Products and the delivery of Related Services.
Use and Purpose of Data Collection
Vosker may collect, process, and retain the data described above for specific purposes, including:
- Operating and maintaining the Connected Products and Related Services;
- Assisting users with Connected Products and Related Services issues;
- Improving the quality of the Connected Products and Related Services and developing new features and offerings;
- Protecting users and the integrity of the Connected Products and Related Services; and
- Any additional purposes explicitly agreed by the user, including those outlined in the contract or terms of service.
Contract Duration
The duration of the contract between the user and Vosker depends on the type of Connected Products and Related Services selected. The duration and the term of the contract may vary depending on the user’s choice of a fixed-term or monthly rolling subscription to transmission plans that renew automatically. Users may terminate the contract at any time by contacting Vosker; conditions may apply to the termination.
Complaint Rights
Users may lodge a complaint with the competent national authority if they consider that their rights under the EU Data Act have been infringed.
Contact
For any questions regarding this notice, the data generated by the Connected Products or Related Services, or the exercise of user rights under the EU Data Act, users may contact the data holder using the following contact detail:
privacy@vosker.com
