SUPPORT
Information & Assistance
Call us
1-888-986-7537
CANADA Toll Free :
1-866-986-7537
UNITED KINGDOM Toll Free :
+44 8000418796
Live Chat
Customer service hours: Monday to Friday 9 a.m. to 6 p.m. EST
Saturday and Sunday from 12 p.m. to 5 p.m. EST
Holiday schedule:
December 24th : 9 am to 5 pm ET
December 25th : Closed
December 31st : 9 am to 5 pm ET
January 1st : Closed
Table of Contents
Choose your model: V100 V150 V200
FAQ
Getting started with my camera
How to install your camera:
› Watch video
Optimal installation is as follows:
- About 3 feet from the ground or at the subject’s height.
- The camera should be installed between 25 and 35 feet from the targeted area, aiming parallel to the ground.
- Adjust the motion sensor sensitivity setting to about 75% as a starting point.
- It is also best to aim the camera to the North to avoid back lighting and false detection. Backlighting will cause bad picture quality and if sun rays directly hit the optic lens, it can damage the CMOS sensor.
How to update your camera's firmware:
VOSKER V100
Latest release: August 19, 2020 Installation instructions for PC :- Format the SD card (Format : FAT32. Tutorial https://www.youtube.com/watch?v=BjMm-bMZ8Vk).
- Download the update file here
- Open the downloaded .zip file by double-clicking on it.
- Extract the files from the .zip file.
- Copy the extracted files onto the SD card. It is important to copy the files AND NOT the folder: Good “SD Card: \ Files” Not Good “SD Card: \ VXXX_V1.0x.0x \ Files”
- Eject the SD card from the computer.
- Make sure the camera is turned OFF.
- Insert the SD card into the camera.
- Turn the camera on and wait 2 minutes. If your camera is powered by an external source, be sure not to turn off that power during this step.
- Turn Off the camera and remove the power (AA batteries and 12V).
- Reinstall the power (AA batteries and 12V).
- Turn the camera on and the camera will enter in the connection process by itself. This step can take few minutes.
- Format the SD card (Format : MS-DOT(FAT). Tutorial https://youtu.be/UmIanMx1HDM).
- Download the update file here
- Format the SD card (Format:MS-DOT(FAT)).
- Double-click on the .zip file.
- Copy the extracted files onto the SD card. It is important to copy the files AND NOT the folder: Good “SD Card: \ Files” Not Good “SD Card: \ VXXX_V1.0x.0x \ Files”
- Click to open the file: MacOS_PrepareSDCard.command.
- Eject the SD card from the computer.
- Make sure the camera is turned OFF.
- Insert the SD card into the camera.
- Turn the camera on and wait 2 minutes. If your camera is powered by an external source, be sure not to turn off that power during this step.
- Turn Off the camera and remove the power (AA batteries and 12V).
- Reinstall the power (AA batteries and 12V).
- Turn the camera on and the camera will enter in the connection process by itself. This step can take few minutes.
VOSKER V200
Latest release:December 30, 2020 Installation instructions for PC :- Format the SD card (Format : FAT32. Tutorial https://www.youtube.com/watch?v=BjMm-bMZ8Vk).
- Download the update file here
- Open the downloaded .zip file by double-clicking on it.
- Extract the files from the .zip file.
- Copy the extracted files into the SD card. It is important to copy the files AND NOT the folder: Good “SD Card: \ Files” Not Good “SD Card: \ VXXX_V1.0x.0x \ Files”
- Make sure the camera is turned OFF.
- Insert the SD card into the camera.
- Turn the camera on.
- At the main screen, make sure the battery level is green in order for the installation to be successful.
- Turn the camera off.
- Hold down the “OK” button and turn ON the camera. If your camera is powered by an external source, be sure not to turn off that power during this step.
- The screen will light up and display “Executing firmware update.”. You may then release the “OK” button.
- Once the camera displays the main menu, you must turn off the camera for the changes to be effective.
- The camera firmware will now be up to date.
- Format the SD card (Format : MS-DOT(FAT). Tutorial https://youtu.be/UmIanMx1HDM).
- Download the update file here
- Double-click on the .zip file.
- Copy the extrated files onto the SD card. It is important to copy the files AND NOT the folder: Good “SD Card: \ Files” Not Good “SD Card: \ VXXX_V1.0x.0x \ Files”
- Click to open the file : MacOS_PrepareSDCard.command.
- Eject the SD card from the computer.
- Make sure the camera is turned OFF.
- Insert the SD card in the camera.
- Hold down the OK button and turn the camera on. If your camera is powered by an external source, be sure not to turn off that power during this step.
- The screen will light up and display “Executing firmware update.”. You may then release the “OK” button and wait 2 minutes.
- Once the camera displays the main menu, you must turn off the camera for the changes to be effective.
- The camera firmware will now be up to date.
VOSKER V150
Latest release:December 30, 2020 Installation instructions for PC :- Format the SD card (Format : FAT32. Tutorial https://www.youtube.com/watch?v=BjMm-bMZ8Vk).
- Download the update file here
- Open the downloaded .zip file by double-clicking on it.
- Extract the files from the .zip file.
- Copy the extracted files into the SD card. It is important to copy the files AND NOT the folder: Good “SD Card: \ Files” Not Good “SD Card: \ VXXX_V1.0x.0x \ Files”
- Make sure the camera is turned OFF.
- Insert the SD card into the camera.
- Turn the camera on.
- Wait until the LED status light completely turns OFF.
- Format the SD card (Format : MS-DOT(FAT). Tutorial https://youtu.be/UmIanMx1HDM).
- Download the update file here
- Double-click on the .zip file.
- Copy the extrated files onto the SD card. It is important to copy the files AND NOT the folder: Good “SD Card: \ Files” Not Good “SD Card: \ VXXX_V1.0x.0x \ Files”
- Click to open the file : MacOS_PrepareSDCard.command.
- Eject the SD card from the computer.
- Make sure the camera is turned OFF.
- Insert the SD card in the camera.
- Turn the camera on.
- Wait until the LED status light completely turns OFF .
Accessing your account:
You have access to your account directly on the cell-phone application and on the internet portal. You can modify your personal information or add other cameras to your account in these two places. You can also add other users, however, you must share the same email address and password.
Using the camera indoors:
Our cameras can be used indoors. The structure, the materials used and the size of the building can affect the quality of the cellular signal.
Please note that indoors, the camera can be powered with a 12V or USB adapter.
How the BUSY light works:
If your camera is a V200, the red BUSY light will come on when connected to a 12V power source as it is charging the internal battery. The red BUSY light will also light up when the camera takes a picture, and sends it to your account.
Please note that if the red BUSY light stays on all the time and your camera seems to be frozen, it may be in an error state. To correct this problem, leave the camera on to discharge with external battery out. Also put the front of the camera facing the ground, after about 24 to 48 hours the BUSY light should be off and once it is off the camera should work again without any problems.
How to reset my camera:
V100
- Download the reset file here
- Put the file on the SD card
- Once the file has been copied, put the SD card back into the V100 and turn it on.
- Wait about 5 minutes for the camera to update and reset.
- Your camera is now up to date
V200
- Turn on the camera
- On the screen, go to CONFIGURATION
- Then select GENERAL
- Click “Factory Reset” at the bottom of the second page.
- Press “Ok”.
- Your camera is up to date
Please note that if the red BUSY light stays on all the time and your camera seems to be frozen, it may be in an error state. To correct this problem, leave the camera off without external battery or power of any kind. Also put the front of the camera facing the ground, after about 24 to 48 hours the BUSY light should be off and once it is off the camera should work again without any problems.
V150
You can reset your camera in two ways.
First via the app:
- navigate the settings menu within the app
- Click on reset settings
Note (settings are applied the next time your camera syncs with the app which depending on your current sync settings may take some time untill the changes are applied)
The second way is by downloading a reset file
- Download the reset file here (we need a link to the zip file here )
- Put the file on the SD card
- Once the file has been copied, put the SD card back into the V150 and turn it on.
- Wait about 5 minutes for the camera to update.
- Your camera is now up to date
Cellular setting
V150
if you want to continue receiving your pictures over-the-air via the 4G-LTE network, leave the Cellular setting “ON”
Switch setting to “Off” if you prefer to only have your pictures on the memory card and not sent to the app over the cellular network.
(Important: if you switch your celllular setting to Off and decide to turn it back ON, your camera will have to wait untill the next time it sync with the server to apply the new settings.)
Survival Mode:
This feature was designed to preserve battery power. When it is not possible for the camera to successfully complete a synchronization, the frequency attempts are reduced until a synchronization can be completed.
When does the camera activate survival mode?
To activate the survival mode, the camera must fail 4 consecutive synchronizations (the exact amount may be subject to change). The camera will therefore only synchronize at its usual synchronization time.
How does the camera disable survival mode?
In order to disable survival mode, the camera must successfully synchronize to the VOSKER CLOUD.
Exceptions
For the first 15 minutes after activating the survival mode, the camera will still try to synchronize to the VOSKER CLOUD. If one of the synchronizations is successful during this period, the camera will immediately deactivate this mode.
The first synchronization, the very first one after the camera is turned on (no photos are sent) does not count as a success, but it can count as a failure.
VOSKER App
How do I have access to the free plan?
V100 and V200
After the first 30 days of activation on the unlimited plan or when the plan you bought is over, your camera will automatically transfer on the free plan.
V150
After your trial period is over, you’ll need to purchase a paid plan in order to keep receiving photos to your app. Photos will still be saved to the micro SD card on your device.
Why can't I set my camera to video mode?
V150
The V150 model does not offer a video mode. Only photos can be saved to the memory card and sent to your account.
What can I do to increase my photo quality?
V100 and V200
Make sure to set your camera perfectly upright and facing north about 30 feet (10 meters) away from your target. We recommend installing the camera out of reach. Make sure you have something in background to get a good reflection of the infrared light for night photos.
V150
Make sure there is nothing obstructing the lens of the camera or that it’s not dirty. We recommend placing the camera out of reach, in a sufficently elevated area, and at about 30ft (10 meters) away from your target to have a good field of view. Make sure to have something in background to get a good reflection of the infrared light for low light conditions or night photos.
Which kind of power source should I use during winter?
V100 and V200
Winter temperatures adversely affect the performance of nickel–cadmium (NiCd)/nickel–metal (NiMH) batteries. Using lithium batteries will help keep the performance of your camera to its best. The use of a 12V direct current external power is also a good alternative.
V150
The V150 model comes with a Lithium battery pack (included in the box) that works well in hot and cold weather. The V150 also has a built in solar panel as an alternate power source. To maximise battery life, make sure to place the camera in an area that gets a good amount of sun light during the day (enough to cover at least 50% of the solar panel).
How can I download HD pictures on my phone?
Users are now able to get HD versions of their most valuable photos upon request through the VOSKER App or the VOSKER web App*. Each plan has a limit of HD photos to download per month.
*except for the FREE plan
On the right top corner of each of your pictures you will find an HD icon. Click and your picture will start uploading.
View of the Mobile App:
Remote control of the camera:
It is possible to control the camera remotely. You can:
- Change the camera settings. The changes will apply the next time the camera sends pictures.
- Checking the camera’s operating time
Please note that resetting the V200 is done manually, directly via the camera screen. For the V100, you have to put a formatting file on the SD card (see reset procedure).
VOSKER SENSE:
VOSKER SENSE is a tool that uses artificial intelligence, and enables you to easily differentiate a human or a vehicle in a photo. If you have enabled VOSKER SENSE, this option will separate your photos into three tabs on the application’s PHOTOS page.
Technical specifications
Cellular coverage by model:
What is the resolution of the transmitted photos?
- Photos or Videos on SD card (Camera): 1920×1080 (Full HD)
- Photos on the App: 600×338
Angle and range of detection of camera movement:
V100 and V200
The motion sensor, which is located at the bottom of the camera, picks up motion up to 100 feet or 30.5 meters, and within a 45-degree angle.
V150
The motion sensors pick up motion up to 90ft feet or 27.5 meters, and within a 42-degree angle.
SD Card:
V100 and V200
SD card:
The formats of SD cards compatible with our cameras are from 2GB up to 32GB (SD/SDHC, class 10). We provide a free 8GB SD card with the purchase of a camera. When the SD card is at full capacity, the camera automatically erases the first photo / video taken on the SD card and replaces it with the last photo / video take. BE CAREFUL, your photos are never lost. Those erased on the SD card remain available in
the VOSKER application onto the cloud system.
Format the SD card
PC Format : FAT32. Tutorial https://www.youtube.com/watch?v=BjMm-bMZ8Vk
MAC Format : MS-DOT(FAT). Tutorial https://youtu.be/UmIanMx1HDM
V150
The V150 comes with a 16GB SD card.
The formats of SD cards compatible with our cameras are from 2GB up to 32GB (SD/SDHC, class 10).
We provide a free 16GB SD card with the purchase of the V150 camera. When the SD card is at full capacity, the camera automatically erases the first photo / video taken on the SD card and replaces it with the last photo / video take. BE CAREFUL, your photos are never lost. Those erased on the SD card remain available in the VOSKER application onto the cloud system.
Taking pictures at regular intervals:
V100 and V200
You can control how often the camera takes pictures by setting the camera to “interval” mode. You can then change the picture-taking frequency.
V150
This feature is not available yet but will coming soon.
Cellular plans:
As soon as your camera is activated, VOSKER offers you a cell phone plan with unlimited photos and alerts for the first 30 days. Once this period is over, your camera will automatically switch to our free plan. It will be possible for you to choose a monthly or annual plan depending on your usage.
Outdoor temperature:
V100 and V200
Our cameras are functional from -40°C to 40°C.
V150
Our cameras are functional from -40°C to 50°C.
Cellular Network:
Canada: Our SIM cards work on all major cellular networks in the country.
United States: We have two cellular network options for the United States. There’s the Verizon network and the AT&T network.
Please note that your cell phone network does not have to be the same as your camera network to be able to receive photos to your mobile application.
Please note that indoors, the camera can be powered with a 12V or USB adapter.
Troubleshooting
My camera doesn’t power up:
V100 and V200
- Try to power the camera with brand new alkaline batteries, a lithium battery pack (if applicable), a 12V external battery or any 12V power source to find out if the problem is caused by a weak power source.
- Make sure you don’t use NiMh rechargeable batteries (AA) as they can only supply 1.2V. Alkaline batteries supply 1.5V. VOSKER cameras require at least 7V to work properly.
- If you can, measure your batteries’ voltage with a voltmeter. Over 1.35V each is good.
- Make sure that the battery contacts are touching properly (top right and left). If not, gently pry the metal plate to restore good contact.
V150
- Remove the battery pack, connect the camera directly to a power source via the provided microUSB cable and try turning it on.
- If the issue persists double check your power source and if you are using a third party microUSB cable, make sure it is meant for charging and not data transfer.
- Also try charging the battery pack seperately for 12-24 hrs and note if the light on the pack comes on as it charges. if there are no lights then the pack may be defective or damaged, however if the status light on the pack is green then it is fully chargd and can be re-inserted into the camera. Try turning on the camera and if still not working, contact us.
My camera doesn’t take any photos/videos:
- Detection problems can be the result of a bad installation. Optimal installation is as follows:
– About 3 feet from the ground or at the subject’s height.
– The camera should be installed between 25 and 35 feet from the targeted area, aiming parallel to the ground and the motion sensor sensitivity setting at about ¾.
– It is also best to aim the camera to the North to avoid back lighting and false detection. Backlighting will cause bad picture quality and if sun rays directly hit the optic lens, it can damage the CMOS sensor.
– The heat from sun rays can also cause false detection when hitting the motion sensor. - To make sure the camera is detecting correctly, place it in test mode and wave your hand in front of the sensor, the light on the front should blink every time the camera is triggered. If it does, then set the sensitivity dial at ¾ to the maximum and walk from side to side in front of the camera up to 50 feet away and again the light should blink every time the camera detects you.
- Make sure that the operating schedule you programmed is correct (if applicable).
My camera takes black photos/videos:
- Verify the battery level.
- In a dark room, make sure the infrared LEDs are flashing during the photo or video (if applicable).
Camera power
What influences battery life?
V100 and V200
- Infrared LEDs consume a lot of energy. Batteries consume 10 times less during day time photos.
- The VIDEO mode consumes more energy than the PHOTO mode.
- Cold weather also influences the battery life. A 12 volt battery is the best for winter; lithium battery pack is also less affected by temperature than alkaline batteries.
- The number of photos taken daily (day time and night time) influences battery life.
V150
- Infrared LEDs consume a lot of energy. The camera consume less power during day time photos. A high volume of photo transmissions could also impact your battery life. Make sure to optimise your transfer setting for your needs, in the Vosker app.
- Make sure the solar panel is clear of any obstructions. The cellualr signal strength can aso affect battery life, so if possible move the canera to a location with better signal strength
The batteries only last a few days:
- Make sure you’re not using NiMh batteries, they don’t supply enough voltage.
- Make sure that the camera is not set to “Electricity Mode” when using AA batteries, lithium battery pack or a 12V external battery. ” Electricity Mode” should only be used with a 12V AC/DC power supply because the camera always stays awake and continuously consumes energy.
V150
Make sure the battery has been charged for 12 to 24 hours before use. Also to maximise battery life, make sure to take advantage of the solar panel by placing the camera in a location that gets enough sunlight to cover 50% of the panel.
Not receiving photos when my camera battery is low
V150
Your V150 will enter a deep sleep mode and stop taking and transmitting photos when the batteries are lower than 25%. However when placed in an area with enough sunlight, the solar panels will recharge the battery pack and once the battery is above 25% the camera will resume it’s function with no changes to your settings.
Note if you have quick access to your camera, you can always remove the battery pack and charge it externally with the provided cable if you want a faster recharge.
Possible types of camera power supply:
V100 and V200
- AA alkaline batteries (non-rechargeable), 6 pcs.
- VOSKER rechargeable lithium battery, #V-LIT-BC
- VOSKER lithium battery, #V-LIT-B
- 12V DC power supply
V150
- VOSKER rechargeable Lithium battery pack (included), #V-LIT-B2
microUSB cable - Solar Panel to keep the battery pack charged
Turning on my camera
V150
When turning on your V150, the camera will search for a signal and the “status light” will flash green.
It will continuously flash and will appear in one of the following three colors:
- Red: no signal;
- Orange: fair signal;
- Green: good signal.
If you have no signal, move outside or get near a window and restart the camera a few times if need be to get all the information from the cell
network.
When the light found on the top right of the camera is flashing red “Delay light”, it is a 30-second countdown before the photo mode is activated.
When all the lights on the camera turn off, the camera is ready to use. The camera has now updated its status in the VOSKER app with its latest information. The camera is now ready to take pictures and transmit them to your VOSKER app.
Compatible accessories
V150
The following are compatible with your V150 Camera:
- The security box, V-SBOX2,
- The 10000 mAh lithium battery pack V-LIT-B2
SENSE
A.I by VOSKER
VOSKER SENSE is an A.I solution powered by VOSKER, trained to recognize and analyse your security cameras photos. With its cutting edge technology VOSKER SENSE enable your camera to distinguish if a human or a car is intruding your perimeter.
I need to update my firmware:
