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Customer service hours: Monday to Friday 9 a.m. to 6 p.m. EST
Saturday and Sunday from 12 p.m. to 5 p.m. EST
FAQ
Most frequent questions and answers
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Optimal installation is as follows:
- About 3 feet from the ground or at the subject’s height.
- The camera should be installed between 25 and 35 feet from the targeted area, aiming parallel to the ground.
- Adjust the motion sensor sensitivity setting to about 75% as a starting point.
- It is also best to aim the camera to the North to avoid back lighting and false detection. Backlighting will cause bad picture quality and if sun rays directly hit the optic lens, it can damage the CMOS sensor.
VOSKER V100
Latest release: February 24, 2020
Installation instructions for PC :
- Format the SD card (Format : FAT32. Tutorial https://www.youtube.com/watch?v=BjMm-bMZ8Vk).
- Download the update file here
- Open the downloaded .zip file by double-clicking on it.
- Extract the 4 files from the .zip file.
- Copy the 5 extracted files onto the SD card.
- Eject the SD card from the computer.
- Make sure the camera is turned OFF.
- Insert the SD card into the camera.
- Turn the camera on and wait 2 minutes.
- Turn Off the camera and remove the power (AA batteries and 12V).
- Reinstall the power (AA batteries and 12V).
- Turn the camera on and the camera will enter in the connection process by itself. This step can take few minutes.
Installation instructions for MAC :
- Format the SD card (Format : MS-DOT(FAT). Tutorial https://youtu.be/UmIanMx1HDM).
- Download the update file here
- Format the SD card (Format:MS-DOT(FAT)).
- Double-click on the .zip file.
- Copy the 4 extracted files onto the SD card.
- Click to open the file: MacOS_PrepareSDCard.command.
- Eject the SD card from the computer.
- Make sure the camera is turned OFF.
- Insert the SD card into the camera.
- Turn the camera on and wait 2 minutes.
- Turn Off the camera and remove the power (AA batteries and 12V).
- Reinstall the power (AA batteries and 12V).
- Turn the camera on and the camera will enter in the connection process by itself. This step can take few minutes.
VOSKER V200
Latest release: February 24, 2020
Installation instructions for PC :
- Format the SD card (Format : FAT32. Tutorial https://www.youtube.com/watch?v=BjMm-bMZ8Vk).
- Download the update file here
- Open the downloaded .zip file by double-clicking on it.
- Extract the 3 files from the .zip file.
- Copy the 3 extracted files into the SD card.
- Make sure the camera is turned OFF.
- Insert the SD card into the camera.
- Turn the camera on.
- At the main screen, make sure the battery level is green in order for the installation to be successful.
- Turn the camera off.
- Hold down the “OK” button and turn ON the camera.
- The screen will light up and display “Executing firmware update.”. You may then release the “OK” button.
- Once the camera displays the main menu, you must turn off the camera for the changes to be effective.
- The camera firmware will now be up to date.
Installation instructions for MAC :
- Format the SD card (Format : MS-DOT(FAT). Tutorial https://youtu.be/UmIanMx1HDM).
- Download the update file here
- Double-click on the .zip file.
- Copy the 3 extrated files onto the SD card.
- Click to open the file : MacOS_PrepareSDCard.command.
- Eject the SD card from the computer.
- Make sure the camera is turned OFF.
- Insert the SD card in the camera.
- Hold down the OK button and turn the camera on.
- The screen will light up and display “Executing firmware update.”. You may then release the “OK” button and wait 2 minutes.
- Once the camera displays the main menu, you must turn off the camera for the changes to be effective.
- The camera firmware will now be up to date.
The image below shows the differences in network coverage for each camera models (United States).
- Photos or Videos on SD card (Camera): 1920×1080 (Full HD)
- Photos on the App: 600×338
- Infrared LEDs consume a lot of energy. Batteries consume 10 times less during day time photos.
- The VIDEO mode consumes more energy than the PHOTO mode.
- Cold weather also influences the battery life. A 12 volt battery is the best for winter; lithium battery pack is also less affected by temperature than alkaline batteries.
- The number of photos taken daily (day time and night time) influences battery life.
- Try to power the camera with brand new alkaline batteries, a lithium battery pack (if applicable), a 12V external battery or any 12V power source to find out if the problem is caused by a weak power source.
- Make sure you don’t use NiMh rechargeable batteries (AA) as they can only supply 1.2V. Alkaline batteries supply 1.5V. VOSKER cameras require at least 7V to work properly.
- If you can, measure your batteries’ voltage with a voltmeter. Over 1.35V each is good.
- Make sure that the battery contacts are touching properly (top right and left). If not, gently pry the metal plate to restore good contact.
- Make sure you’re not using NiMh batteries, they don’t supply enough voltage.
- Make sure that the camera is not set to “Electricity Mode” when using AA batteries, lithium battery pack or a 12V external battery. ” Electricity Mode” should only be used with a 12V AC/DC power supply because the camera always stays awake and continuously consumes energy.
- Detection problems can be the result of a bad installation. Optimal installation is as follows:
– About 3 feet from the ground or at the subject’s height.
– The camera should be installed between 25 and 35 feet from the targeted area, aiming parallel to the ground and the motion sensor sensitivity setting at about ¾.
– It is also best to aim the camera to the North to avoid back lighting and false detection. Backlighting will cause bad picture quality and if sun rays directly hit the optic lens, it can damage the CMOS sensor.
– The heat from sun rays can also cause false detection when hitting the motion sensor. - To make sure the camera is detecting correctly, place it in test mode and wave your hand in front of the sensor, the light on the front should blink every time the camera is triggered. If it does, then set the sensitivity dial at ¾ to the maximum and walk from side to side in front of the camera up to 50 feet away and again the light should blink every time the camera detects you.
- Make sure that the operating schedule you programmed is correct (if applicable).
- Verify the battery level.
- In a dark room, make sure the infrared LEDs are flashing during the photo or video (if applicable).
- AA alkaline batteries (non-rechargeable), 6 pcs.
- VOSKER rechargeable lithium battery, #V-LIT-BC
- VOSKER lithium battery, #V-LIT-B
- 12V DC power supply
The motion sensor, which is located at the bottom of the camera, picks up motion up to 100 feet or 30.5 meters, and within a 45-degree angle.
VOSKER SENSE is a tool that uses artificial intelligence, and enables you to easily differentiate a human or a vehicle in a photo. If you have enabled VOSKER SENSE, this option will separate your photos into three tabs on the application’s PHOTOS page.
SD card: The formats of SD cards compatible with our cameras are from 2GB up to 32GB. We provide a free 8GB SD card with the purchase of a camera. When the SD card is at full capacity, the camera automatically erases the first photo / video taken on the SD card and replaces it with the last photo / video take. BE CAREFUL, your photos are never lost. Those erased on the SD card remain available in the VOSKER application onto the cloud system.
Format the SD card PC Format : FAT32. Tutorial https://www.youtube.com/watch?v=BjMm-bMZ8Vk MAC Format : MS-DOT(FAT). Tutorial https://youtu.be/UmIanMx1HDM |
You can control how often the camera takes pictures by setting the camera to “interval” mode. You can then change the picture-taking frequency.
As soon as your camera is activated, VOSKER offers you a cell phone plan with unlimited photos and alerts for the first 30 days. Once this period is over, your camera will automatically switch to our free plan. It will be possible for you to choose a monthly or annual plan depending on your usage.
Our cameras are functional from -40°C to 40°C.
You have access to your account directly on the cell-phone application and on the internet portal. You can modify your personal information or add other cameras to your account in these two places. You can also add other users, however, you must share the same email address and password.
It is possible to control the camera remotely. You can:
- Change the camera settings. The changes will apply the next time the camera sends pictures.
- Checking the camera’s operating time
Please note that resetting the V200 is done manually, directly via the camera screen. For the V100, you have to put a formatting file on the SD card (see reset procedure).
Our cameras can be used indoors. The structure, the materials used and the size of the building can affect the quality of the cellular signal.
Please note that indoors, the camera can be powered with a 12V or USB adapter.
Canada: Our SIM cards work on all major cellular networks in the country.
United States: We have two cellular network options for the United States. There’s the Verizon network and the AT&T network.
Please note that your cell phone network does not have to be the same as your camera network to be able to receive photos to your mobile application.
Please note that indoors, the camera can be powered with a 12V or USB adapter.
If your camera is a V200, the red BUSY light will come on when connected to a 12V power source as it is charging the internal battery. The red BUSY light will also light up when the camera takes a picture, and sends it to your account.
Please note that if the red BUSY light stays on all the time and your camera seems to be frozen, it may be in an error state. To correct this problem, leave the camera off without external battery or power of any kind. Also put the front of the camera facing the ground, after about 24 to 48 hours the BUSY light should be off and once it is off the camera should work again without any problems.
V100
- Download the reset file
- Put the file on the SD card
- Once the file has been copied, put the SD card back into the V100 and turn it on.
- Wait about 5 minutes for the camera to update and reset.
- Your camera is now up to date
V200
- Turn on the camera
- On the screen, go to CONFIGURATION
- Then select GENERAL
- Click “Factory Reset” at the bottom of the second page.
- Press “Ok”.
- Your camera is up to date
Please note that if the red BUSY light stays on all the time and your camera seems to be frozen, it may be in an error state. To correct this problem, leave the camera off without external battery or power of any kind. Also put the front of the camera facing the ground, after about 24 to 48 hours the BUSY light should be off and once it is off the camera should work again without any problems.
SENSE
A.I by VOSKER
VOSKER SENSE is an A.I solution powered by VOSKER, trained to recognize and analyse your security cameras photos. With its cutting edge technology VOSKER SENSE enable your camera to distinguish if a human or a car is intruding your perimeter.
I need to update my firmware:
