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FAQ

Most frequent questions and answers

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Optimal installation is as follows: 

  • About 3 feet from the ground or at the subject’s height.
  • The camera should be installed between 25 and 35 feet from the targeted area, aiming parallel to the ground.
  • Adjust the motion sensor sensitivity setting to about 75% as a starting point.
  • It is also best to aim the camera to the North to avoid back lighting and false detection. Backlighting will cause bad picture quality and if sun rays directly hit the optic lens, it can damage the CMOS sensor. 

 

VOSKER V100

Latest release: November 15, 2019

Installation instructions for PC :

  1. Format the SD card (procedure FAQ).
  2. Download the update file here
  3. Open the downloaded .zip file by double-clicking on it.
  4. Extract the 5 files from the .zip file.
  5. Copy the 5 extracted files onto the SD card.
  6. Eject the SD card from the computer.
  7. Make sure the camera is turned OFF.
  8. Insert the SD card into the camera.
  9. Turn the camera on and wait 2 minutes.
  10. Turn Off the camera and remove the power (AA batteries and 12V).
  11. Reinstall the power (AA batteries and 12V).
  12. Turn the camera on and the camera will enter in the connection process by itself. This step can take few minutes.

Installation instructions for MAC :

  1. Format the SD card (procedure FAQ).
  2. Download the update file here
  3. Format the SD card (Format:MS-DOT(FAT)).
  4. Double-click on the .zip file.
  5. Copy the 5 extracted files onto the SD card.
  6. Click to open the file: MacOS_PrepareSDCard.command.
  7. Eject the SD card from the computer.
  8. Make sure the camera is turned OFF.
  9. Insert the SD card into the camera.
  10. Turn the camera on and wait 2 minutes.
  11. Turn Off the camera and remove the power (AA batteries and 12V).
  12. Reinstall the power (AA batteries and 12V).
  13. Turn the camera on and the camera will enter in the connection process by itself. This step can take few minutes.
 
 

VOSKER V200

Latest release: November 15, 2019

Installation instructions for PC :

  1. Format the SD card (procedure in FAQ).
  2. Download the update file here
  3. Open the downloaded .zip file by double-clicking on it.
  4. Extract the 3 files from the .zip file.
  5. Copy the 3 extracted files into the SD card.
  6. Make sure the camera is turned OFF.
  7. Insert the SD card into the camera.
  8. Turn the camera on.
  9. At the main screen, make sure the battery level is green in order for the installation to be successful.
  10. Turn the camera off.
  11. Hold down the “OK” button and turn ON the camera.
  12. The screen will light up and display “Executing firmware update.”. You may then release the “OK” button.
  13. Once the camera displays the main menu, you must turn off the camera for the changes to be effective.
  14. The camera firmware will now be up to date.

Installation instructions for MAC :

  1. Format the SD card (procedure in FAQ).
  2. Download the update file here
  3. Format the SD card (Format:MS-DOT(FAT)).
  4. Double-click on the .zip file.
  5. Copy the 3 extrated files onto the SD card.
  6. Click to open the file : MacOS_PrepareSDCard.command.
  7. Eject the SD card from the computer and insert the SD card in the camera.
  8. Hold down the OK button and turn the camera on.
  9. The screen will light up and display “Executing firmware update.”. You may then release the “OK” button and wait 2 minutes.
  10. Turn OFF the camera and remove the power (AA batteries and 12V).
  11. Reinstall the power (AA batteries and 12V).
  12. Turn the camera on and the camera will enter in the connection process by itself. This step can take few minutes.

The image below shows the differences in network coverage for each camera models (United States).

  • ​Photos or Videos on SD card (Camera): 1920×1080 (Full HD)
  • Photos on the App: 600×338

  • Infrared LEDs consume a lot of energy. Batteries consume 10 times less during day time photos.
  • The VIDEO mode consumes more energy than the PHOTO mode.
  • Cold weather also influences the battery life. A 12 volt battery is the best for winter; lithium battery pack is also less affected by temperature than alkaline batteries.
  • The number of photos taken daily (day time and night time) influences battery life.
  1. Try to power the camera with brand new alkaline batteries, a lithium battery pack (if applicable), a 12V external battery or any 12V power source to find out if the problem is caused by a weak power source.
  2. Make sure you don’t use NiMh rechargeable batteries (AA) as they can only supply 1.2V. Alkaline batteries supply 1.5V. VOSKER cameras require at least 7V to work properly.
  3. If you can, measure your batteries’ voltage with a voltmeter. Over 1.35V each is good.
  4. Make sure that the battery contacts are touching properly (top right and left). If not, gently pry the metal plate to restore good contact.
  1. Make sure you’re not using NiMh batteries, they don’t supply enough voltage.
  2. Make sure that the camera is not set to “Electricity Mode” when using AA batteries, lithium battery pack or a 12V external battery. ” Electricity Mode” should only be used with a 12V AC/DC power supply because the camera always stays awake and continuously consumes energy.
  • Detection problems can be the result of a bad installation. Optimal installation is as follows:
    – About 3 feet from the ground or at the subject’s height.
    – The camera should be installed between 25 and 35 feet from the targeted area, aiming parallel to the ground and the motion sensor sensitivity setting at about ¾.
    – It is also best to aim the camera to the North to avoid back lighting and false detection. Backlighting will cause bad picture quality and if sun rays directly hit the optic lens, it can damage the CMOS sensor.
    – The heat from sun rays can also cause false detection when hitting the motion sensor.
  • To make sure the camera is detecting correctly, place it in test mode and wave your hand in front of the sensor, the light on the front should blink every time the camera is triggered. If it does, then set the sensitivity dial at ¾ to the maximum and walk from side to side in front of the camera up to 50 feet away and again the light should blink every time the camera detects you.
  • Make sure that the operating schedule you programmed is correct (if applicable).
  • Verify the battery level.
  • In a dark room, make sure the infrared LEDs are flashing during the photo or video (if applicable).

SENSE

A.I by VOSKER

VOSKER SENSE is an A.I solution powered by VOSKER, trained to recognize and analyse your security cameras photos. With its cutting edge technology VOSKER SENSE enable your camera to distinguish if a human or a car is intruding your perimeter.

I need to update my firmware: