WARRANTY AND REPAIR

IN CASE YOU ARE EXPERIENCING DIFFICULTIES WITH YOUR PRODUCT, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.

WARRANTY POLICY

This Vosker product is covered by a one (1) year limited warranty for the accessories and a two (2) years limited warranty for the cameras, unless otherwise specified. The limited warranty covers material and workmanship from the original date of purchase. The electronic sales receipt or the client’s proof of purchase must be presented upon request for a warranty service. This warranty will be honoured in the country of purchase only.

This Vosker warranty does not apply to:

  • Consumable parts, including but not limited to batteries, whose performance is designed to decrease over time.
  • Damage caused by misuse, combination with another product, neglect, accidents, liquid contact, fire, earthquake or any other external cause or act of God.
  • VOSKER products that have been purchased via another medium than the official www.vosker.com website.
  • Products that have undergone any modification or tampering.
  • Cosmetic damage including but not limited to scratches and broken plastic.
  • Damage caused by operating the VOSKER product outside of VOSKER’s recommendations.

VOSKER’S sole obligation under its warranty shall be, at its sole discretion, to repair, replace, or refund the price of any article or part thereof.

No VOSKER employee or representative is authorised to change this warranty in any way, or grant any other warranty.

Maintenance - Parts and Firmware

  1. VOSKER offers some replacement parts for its products online, and these are subject to change.
  2. The available parts are listed online: Parts » VOSKER | Mobile Security Cameras. VOSKER cannot guarantee the availability of these parts.
  3. VOSKER security cameras may require a firmware update to optimise their performance. The latest updates are offered for each model in the Support Centre: Vosker support » VOSKER | Mobile Security Cameras
  4. VOSKER does not offer repair services.

E-commerce - Checkout: add to legal mentions. 2-year warranty, limited replacement parts subject to availability, no repair service.

ANY QUESTIONS?

Please contact our experts for any questions you may have.

SUPPORT