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Model V100

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Quick Start Video

Essential steps to get started with your new V100 Security Camera

GETTING STARTED

Troubleshooting

Useful information

Cellular Network update

About the network cellular update

Why is there a 3G network upgrade?

Many network operators are phasing out 3G networks to provide faster and more reliable networks, like 4G LTE, and to lay the groundwork for modern technologies and 5G networks.

Which networks are affected?

AT&T by February 2022 and T-Mobile by July 2022.

My V100 and the cellular update

Why is my security camera affected?

Your camera is impacted since it connects to a network that will be gradually shutting down.

Which security camera model is affected?

Only the V100 is affected.

How will I know which security camera is affected?

You can log into your mobile app or web app to see notifications about the affected camera. You will also receive emails from the VOSKER team.

Why am I being asked to replace my camera(s)?

You may upgrade your camera only if you want to. We understand that having a camera stop working is an inconvenience, which is why we are offering you the opportunity to get a new one.

When will my camera stop connecting?

Your camera may keep working after the initial shutdown dates. Networks will be shut down gradually. Once your camera stops connecting, you can continue using it as a non-cellular camera.

Can I still use my camera(s) if I chose not to replace it/them?

Yes, you may keep using your impacted devices. There is no clear cut-off date, but networks will gradually be shut down. Once your camera stops connecting, you can continue using it as a non-cellular camera. Your photos will be saved on your SD card.

If I have multiple cameras that are affected, do all of them get replaced?

Yes, you will need to request a replacement for each affected camera.

Will I lose all my pictures and videos?

Your photos and videos are saved on your SD card. You will need to remove the SD card from your VOSKER camera(s) and insert it into the card reader on your computer to download your events.

If I bought my camera recently, will it be covered by the warranty for this?

Once your camera stops connecting, you may claim a new V150. Please loginto your VOSKER account to fill in the form.

https://webapp.vosker.com/login.

Will I receive an alert if I haven't used my device in a long time?

Yes. If the camera is still listed in your account, you will receive a notification letting you know this camera is impacted by the cellular network upgrade.

If the camera is not linked to your account, you will not be notified.

I received an in-app alert, but my unit is working fine. What should I do?

The 3G cellular shutdown is gradual, and your camera may still work for a certain time. We advise you to claim your new camera as soon as possible so you can enjoy a fully functional security camera uninterruptedly.

Process to claim my new V150

Do I have to return my camera to claim my new V150 camera?

You may keep your V100 camera. It will remain functional, and your events will be saved to the SD card. However, you will not receive data through your VOSKER app.

How do I reclaim my new V150?

Go to your VOSKER account. Link HERE
Click on the banner below the camera affected by the network upgrade.
Complete our form with your shipping information.

If you have any questions, do not hesitate to start a chat (https://www.vosker.com/support-chat/) with us via our website. Our team is always here to help.

How long will it take to ship my new camera?

Once your order has gone through, we will communicate with you once the order has shipped, with the tracking information. The estimated shipping time is between 10 and 15 business days.

Question about my new V150

Is a 2-year warranty included with my new camera?

Yes, your new camera will come with a 2-year warranty.

Why should I need to pay for a plan for my new camera?

Your new V150 is an upgraded camera that requires a security plan to connect to the cellular network and to the mobile app.

Learn more about you new V150

I claimed my new V150. How can I track my shipment?

Once our team processes your request, you will receive an email with a tracking number to track your shipment.

How will I receive my promo code for my 3 free months of the Elite plan?

You will receive an email with your promo code(s) 10 days after you claim your new V150. If you didn’t receive the email, please contact one of our Expert, he will be able to help.

Start a Chat

How can I get my promo code(s) for 3 months of the security plan if I lost the email sent by your team?

Please start a chat with our Experts to get your promo code(s).

Start a Chat

How can I use my code to get 3 months of the Elite plan for free?

You received an email with your promo code(s) 10 days after you request the new V150.

To use the code(s) please:

Log into your account HERE
Select the camera V150 for which you want to apply the code
Make sure to switch to Monthly billing and select the Elite plan
Enter the promo code in the shopping cart before proceeding to check out. It will automatically add 3 months free.