SUPPORT
Model V100
Quick Start Video
GETTING STARTED
Troubleshooting
Useful information
Cellular Network update
About the network cellular update
Why is there a 3G network upgrade?
Which networks are affected?
AT&T by February 2022 and T-Mobile by July 2022.
My V100 and the cellular update
Why is my security camera affected?
Which security camera model is affected?
Only the V100 is affected.
How will I know which security camera is affected?
Why am I being asked to replace my camera(s)?
You may upgrade your camera only if you want to. We understand that having a camera stop working is an inconvenience, which is why we are offering you the opportunity to get a new one.
When will my camera stop connecting?
Can I still use my camera(s) if I chose not to replace it/them?
If I have multiple cameras that are affected, do all of them get replaced?
Yes, you will need to request a replacement for each affected camera.
Will I lose all my pictures and videos?
If I bought my camera recently, will it be covered by the warranty for this?
Will I receive an alert if I haven't used my device in a long time?
I received an in-app alert, but my unit is working fine. What should I do?
Process to claim my new V150
Do I have to return my camera to claim my new V150 camera?
How do I reclaim my new V150?
- Go to your VOSKER account. Link HERE
- Click on the banner below the camera affected by the network upgrade.
- Complete our form with your shipping information.
How long will it take to ship my new camera?
Question about my new V150
Is a 2-year warranty included with my new camera?
Why should I need to pay for a plan for my new camera?
Your new V150 is an upgraded camera that requires a security plan to connect to the cellular network and to the mobile app.
Learn more about you new V150
I claimed my new V150. How can I track my shipment?
Once our team processes your request, you will receive an email with a tracking number to track your shipment.
How will I receive my promo code for my 3 free months of the Elite plan?
You will receive an email with your promo code(s) 10 days after you claim your new V150. If you didn’t receive the email, please contact one of our Expert, he will be able to help.
How can I get my promo code(s) for 3 months of the security plan if I lost the email sent by your team?
Please start a chat with our Experts to get your promo code(s).
How can I use my code to get 3 months of the Elite plan for free?
You received an email with your promo code(s) 10 days after you request the new V150.
To use the code(s) please:
- Log into your account HERE
- Select the camera V150 for which you want to apply the code
- Make sure to switch to Monthly billing and select the Elite plan
- Enter the promo code in the shopping cart before proceeding to check out. It will automatically add 3 months free.
Useful information
I already have a plan for my V100. How can I transfer my plan to my new V150 camera?
What do I do with my old camera?
You may still use it normally until it stops connecting. Once that happens, you can keep running it as a non-cellular security camera.
Will I get reimbursed for the plans I’ve already paid?
You can transfer your plan for your V100 to your new V150 camera. Please start a chat with one of our Experts
