SUPPORT
Model V100 and V200
Quick Start Video
User Manual & Troubleshooting
How to install your camera:
› Watch video
Optimal installation is as follows:
- About 3 feet from the ground or at the subject’s height.
- The camera should be installed between 25 and 35 feet from the targeted area, aiming parallel to the ground.
- Adjust the motion sensor sensitivity setting to about 75% as a starting point.
- It is also best to aim the camera to the North to avoid back lighting and false detection. Backlighting will cause bad picture quality and if sun rays directly hit the optic lens, it can damage the CMOS sensor.
How to update your camera's firmware:
VOSKER V100
Latest release: April 22, 2021
Installation instructions for PC :
- Format the SD card (Format : FAT32. Tutorial https://www.youtube.com/watch?v=BjMm-bMZ8Vk).
- Download the update file here
- Open the downloaded .zip file by double-clicking on it.
- Extract the files from the .zip file.
- Copy the extracted files onto the SD card.
It is important to copy the files AND NOT the folder:
Good “SD Card: \ Files”
Not Good “SD Card: \ VXXX_V1.0x.0x \ Files” - Eject the SD card from the computer.
- Make sure the camera is turned OFF.
- Insert the SD card into the camera.
- Turn the camera on and wait 2 minutes. If your camera is powered by an external source, be sure not to turn off that power during this step.
- Turn Off the camera and remove the power (AA batteries and 12V).
- Reinstall the power (AA batteries and 12V).
- Turn the camera on and the camera will enter in the connection process by itself. This step can take few minutes.
Installation instructions for MAC :
- Format the SD card (Format : MS-DOT(FAT). Tutorial https://youtu.be/UmIanMx1HDM).
- Download the update file here
- Format the SD card (Format:MS-DOT(FAT)).
- Double-click on the .zip file.
- Copy the extracted files onto the SD card.
It is important to copy the files AND NOT the folder:
Good “SD Card: \ Files”
Not Good “SD Card: \ VXXX_V1.0x.0x \ Files” - Click to open the file: MacOS_PrepareSDCard.command.
- Eject the SD card from the computer.
- Make sure the camera is turned OFF.
- Insert the SD card into the camera.
- Turn the camera on and wait 2 minutes. If your camera is powered by an external source, be sure not to turn off that power during this step.
- Turn Off the camera and remove the power (AA batteries and 12V).
- Reinstall the power (AA batteries and 12V).
- Turn the camera on and the camera will enter in the connection process by itself. This step can take few minutes.
VOSKER V200
Latest release: April 22, 2021
Installation instructions for PC :
- Format the SD card (Format : FAT32. Tutorial https://www.youtube.com/watch?v=BjMm-bMZ8Vk).
- Download the update file here
- Open the downloaded .zip file by double-clicking on it.
- Extract the files from the .zip file.
- Copy the extracted files into the SD card.
It is important to copy the files AND NOT the folder:
Good “SD Card: \ Files”
Not Good “SD Card: \ VXXX_V1.0x.0x \ Files” - Make sure the camera is turned OFF.
- Insert the SD card into the camera.
- Turn the camera on.
- At the main screen, make sure the battery level is green in order for the installation to be successful.
- Turn the camera off.
- Hold down the “OK” button and turn ON the camera. If your camera is powered by an external source, be sure not to turn off that power during this step.
- The screen will light up and display “Executing firmware update.”. You may then release the “OK” button.
- Once the camera displays the main menu, you must turn off the camera for the changes to be effective.
- The camera firmware will now be up to date.
Installation instructions for MAC :
- Format the SD card (Format : MS-DOT(FAT). Tutorial https://youtu.be/UmIanMx1HDM).
- Download the update file here
- Double-click on the .zip file.
- Copy the extrated files onto the SD card.
It is important to copy the files AND NOT the folder:
Good “SD Card: \ Files”
Not Good “SD Card: \ VXXX_V1.0x.0x \ Files” - Click to open the file : MacOS_PrepareSDCard.command.
- Eject the SD card from the computer.
- Make sure the camera is turned OFF.
- Insert the SD card in the camera.
- Hold down the OK button and turn the camera on. If your camera is powered by an external source, be sure not to turn off that power during this step.
- The screen will light up and display “Executing firmware update.”. You may then release the “OK” button and wait 2 minutes.
- Once the camera displays the main menu, you must turn off the camera for the changes to be effective.
- The camera firmware will now be up to date.
How to reset my camera:
V100
- Download the reset file here
- Put the file on the SD card
- Once the file has been copied, put the SD card back into the V100 and turn it on.
- Wait about 5 minutes for the camera to update and reset.
- Your camera is now up to date
V200
- Turn on the camera
- On the screen, go to CONFIGURATION
- Then select GENERAL
- Click “Factory Reset” at the bottom of the second page.
- Press “Ok”.
- Your camera is up to date
Please note that if the red BUSY light stays on all the time and your camera seems to be frozen, it may be in an error state. To correct this problem, leave the camera off without external battery or power of any kind. Also put the front of the camera facing the ground, after about 24 to 48 hours the BUSY light should be off and once it is off the camera should work again without any problems.
How the BUSY light works:
If your camera is a V200, the red BUSY light will come on when connected to a 12V power source as it is charging the internal battery. The red BUSY light will also light up when the camera takes a picture, and sends it to your account.
Please note that if the red BUSY light stays on all the time and your camera seems to be frozen, it may be in an error state. To correct this problem, leave the camera on to discharge with external battery out. Also put the front of the camera facing the ground, after about 24 to 48 hours the BUSY light should be off and once it is off the camera should work again without any problems.
SD Card:
V100 and V200
SD card:
The formats of SD cards compatible with our cameras are from 2GB up to 32GB (SD/SDHC, class 10). We provide a free 8GB SD card with the purchase of a camera. When the SD card is at full capacity, the camera automatically erases the first photo / video taken on the SD card and replaces it with the last photo / video take. BE CAREFUL, your photos are never lost. Those erased on the SD card remain available in
the VOSKER application onto the cloud system.
Format the SD card
PC Format : FAT32. Tutorial https://www.youtube.com/watch?v=BjMm-bMZ8Vk
MAC Format : MS-DOT(FAT). Tutorial https://youtu.be/UmIanMx1HDM
Technical specifications
Angle and range of detection of camera movement:
V100 and V200
The motion sensor, which is located at the bottom of the camera, picks up motion up to 100 feet or 30.5 meters, and within a 45-degree angle.
Taking pictures at regular intervals:
V100 and V200
You can control how often the camera takes pictures by setting the camera to “interval” mode. You can then change the picture-taking frequency.
Outdoor temperature:
V100 and V200
Our cameras are functional from -40°C to 40°C.
Troubleshooting
My camera doesn’t power up:
V100 and V200
- Try to power the camera with brand new alkaline batteries, a lithium battery pack (if applicable), a 12V external battery or any 12V power source to find out if the problem is caused by a weak power source.
- Make sure you don’t use NiMh rechargeable batteries (AA) as they can only supply 1.2V. Alkaline batteries supply 1.5V. VOSKER cameras require at least 7V to work properly.
- If you can, measure your batteries’ voltage with a voltmeter. Over 1.35V each is good.
- Make sure that the battery contacts are touching properly (top right and left). If not, gently pry the metal plate to restore good contact.
Camera power
What influences battery life?
V100 and V200
- Infrared LEDs consume a lot of energy. Batteries consume 10 times less during day time photos.
- The VIDEO mode consumes more energy than the PHOTO mode.
- Cold weather also influences the battery life. A 12 volt battery is the best for winter; lithium battery pack is also less affected by temperature than alkaline batteries.
- The number of photos taken daily (day time and night time) influences battery life.
Possible types of camera power supply:
V100 and V200
- AA alkaline batteries (non-rechargeable), 6 pcs.
- VOSKER rechargeable lithium battery, #V-LIT-BC
- VOSKER lithium battery, #V-LIT-B
- 12V DC power supply
SENSE
A.I by VOSKER
VOSKER SENSE is an A.I solution powered by VOSKER, trained to recognize and analyse your security cameras photos. With its cutting edge technology VOSKER SENSE enable your camera to distinguish if a human or a car is intruding your perimeter.
