WHY IS MY BATTERY LIFE SO SHORT?

Rechargeable Lithium packs, Internal battery, and non-rechargeable batteries:  V150  V-LIT-B2 must be charged for 12-24* hours before use. *May vary depending on the type of charger and the battery level at the time of charging.   V200  

CAN I USE AA BATTERIES AND AN EXTERNAL 12 VOLTS BATTERY AT THE SAME TIME?

Yes, you may use AA batteries and a V-CASE-12V at the same time. The 12-V battery will be used by your camera as its primary power supply, and if the 12V dies the AA batteries will work

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BATTERY COMPATIBILITY WITH MODELS

V150  V-LIT-B2  V200  AA (Must be Non-rechargeable, Lithium or Alkaline)  V-LIT-B  V-CASE-12V  V100  AA (Must be Non-rechargeable, Lithium or Alkaline)  V-LIT-B  V-CASE-12V 

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HOW TO FORMAT SD/MICROSD CARD

Note: Formatting your SD/MicroSD card will erase all data on the card. You may want to save all the photos (if any) from your card before performing a format. Instructions on a Windows PC:  Insert the SD/Micro

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PAYMENT ISSUES

If you are not being able to purchase plans or your payment is not going through, check for the following: We ONLY accept Visa and Mastercard credit cards. We do not accept

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HOW TO CANCEL YOUR SECURITY PLAN

To cancel your photo plan, login to your VOSKER app and turn OFF the auto-renewal toggle button. Here are the steps to turn off the auto-renewal:  Login to your VOSKER app.  Select the Account tab. 

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IN-APP PURCHASES AND ADD-ONS

IOS & Android  If you use iOS (Apple phone), you will need to access the VOSKER webapp for security plan purchases and add-ons.  If you are using Android, you may use the VOSKER mobile app or webapp for security

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