PAYMENT ISSUES

If you are not being able to purchase plans or your payment is not going through, check for the following: We ONLY accept Visa and Mastercard credit cards. We do not accept Debit cards. If you are an

HOW TO CANCEL YOUR SECURITY PLAN

To cancel your photo plan, login to your VOSKER app and turn OFF the auto-renewal toggle button. Here are the steps to turn off the auto-renewal:  Login to your VOSKER app.  Select the Account tab.  Select the camera from the dropdown (top

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IN-APP PURCHASES AND ADD-ONS

IOS & Android  If you use iOS (Apple phone), you will need to access the VOSKER webapp for security plan purchases and add-ons.  If you are using Android, you may use the VOSKER mobile app or webapp for security plan purchases and add-ons.

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CAN I USE MY OWN SIM CARD OR TAKE A PLAN WITH A CELLULAR PROVIDER OTHER THAN VOSKER?

VOSKER cameras will only work with the preactivated SIM card that is provided with each camera in the package. Using any other SIM card will not let the camera function properly.   Your cameras will only be able

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UNDERSTANDING V100 LED PATTERNS

What to expect when you turn on your V100 camera:  The 5 blue bars will blink blue searching for a signal.  Once the signal is stable, you should see between

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HOW TO RESET MY V100 CAMERA:

Follow the steps below to reset your V100 camera: Using a computer or laptop, download the reset file here.  Extract the file from the ZIP folder and transfer the file, NOT the folder,

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HOW TO UPDATE YOUR V100 CAMERA’S FIRMWARE:

Latest release: April 22, 2021 Installation instructions for PC : Format the SD card (Format: FAT32. Tutorial https://www.youtube.com/watch?v=BjMm-bMZ8Vk). Download the update file here Open the downloaded .zip file by double-clicking on it. Extract

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HOW TO INSTALL YOUR V100 CAMERA:

Here are some of the best practices for installing your VOSKER camera:  Place the camera about 3 feet above the ground or at the subject’s height.  Make sure your camera is perfectly upright, aiming parallel to the

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HOW TO ACTIVATE MY V100 CAMERA?

Before activating your camera:  If you are using the rechargeable battery pack, V-LIT-B, it must be charged for 12-24* hours before use. *May vary depending on the type of charger and the

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